Return & Refund Policy

Policy at a Glance

Order Cancellation

We understand that plans can change. Here is how cancellations work depending on where your order is in the fulfilment process:

Returns

Silver Lake Cycles accepts returns within 7 calendar days of the delivery date, subject to the eligibility conditions below. To initiate a return, please contact our team as soon as possible so we can guide you through the process.

Return Eligibility Requirements

To qualify for a return, all of the following conditions must be met. Items that do not meet these criteria will not be accepted for return or refund.

✓ Your return will be accepted if the item is:

• In 100% new, re-sellable condition — unused, unridden, unworn, and unassembled
• Complete with all original contents — warranty cards, product manuals, accessories, and any included promotional materials
• In its original, undamaged packaging — the box and inner packaging must be intact
• Return shipment initiated within 7 calendar days of the delivery date
• Return has been pre-authorised by Silver Lake Cycles — we must confirm the return before the item is sent back

✕ Your return will NOT be accepted if the item has been:

• Assembled, ridden, worn, or used in any way
• Damaged, abused, or altered in any way
• Returned without prior authorisation from Silver Lake Cycles
• Damaged during return shipping due to improper packaging by the customer
• Missing original packaging, accessories, manuals, or warranty documentation

Refund Amount — Who Is Responsible?

The refund amount you receive depends on the reason for the return. Please review the two scenarios below:

Refund Process

Once we receive your return, here is exactly what happens:

Late or Missing Refunds

If you have been approved for a refund but have not yet seen the credit appear, please follow these steps before contacting us: