Shipping Information

Fast, reliable delivery on every Silver Lake Cycles order — straight to your door.

1–3 Days Processing
5–7 Days Delivery (E-Bikes)
FREE Shipping (Lower 48 States)

How Your Order Gets to You

1
Order Placed
You receive an order confirmation email immediately.
2
Processing
We prepare & inspect your order within 1–3 business days.
3
Dispatched
Handed to FedEx / UPS. Tracking number sent to your email.
4
Delivered
Package arrives. Inspect before signing — see tips below.
Processing time: 1–3 business days. Orders placed on weekends or public holidays will begin processing the next business day. You will receive a shipping confirmation email with your tracking number as soon as your order is dispatched.

E-Bike Shipping Methods

Lower 48 States FREE

$0.00 — No shipping charge

All Silver Lake Cycles e-bikes ship free of charge to any address within the contiguous United States via FedEx or UPS, dispatched from our warehouse.

🕐 Estimated delivery: 5–7 business days

Hawaii, Alaska & International

+$500.00 surcharge at checkout

Deliveries outside the lower 48 states including Hawaii, Alaska, and international destinations are available. Please select the extended shipping option at checkout.

🕐 Estimated delivery: 7–15 business days
⚠  Remote area surcharge: If the freight carrier determines your delivery address is located in a remote or hard-to-reach area, an additional shipping fee may apply on top of any free or standard shipping rate. You will be notified before any charge is applied.

Accessories & Battery Shipping

Accessories and spare batteries are shipped separately from e-bikes via FedEx or UPS. Shipping costs are determined by your order total:

Order Value Shipping Cost Estimated Delivery Carrier
$100.00 or more FREE 5–9 business days FedEx / UPS
Under $100.00 $14.99 5–9 business days FedEx / UPS
Out-of-stock items: If an accessory or battery is temporarily out of stock at our local warehouse, your order may be fulfilled and shipped directly from our overseas warehouse. In these cases, tracking updates from FedEx / UPS may not appear until the package clears customs and enters the destination country. Estimated delivery for overseas fulfilment: 10–15 business days. We sincerely appreciate your patience.

Receiving Your Order

Please follow these steps when your Silver Lake Cycles order arrives to protect your rights in the unlikely event of a shipping issue:

  • Be present at delivery. All shipments require someone to be present to receive and sign for the package. Delivery carriers will not leave e-bikes unattended.
  • Inspect the outer packaging before you sign. Look for dents, punctures, crushing, or any signs of rough handling.
  • Refuse delivery if the package is severely damaged. You are entitled to refuse a package that shows significant external damage. This protects your ability to file a carrier claim.
  • Note any damage on the delivery receipt before signing, even if you choose to accept the package. Written notation at the time of delivery is important for any subsequent claim.
  • Contact us within 48 hours if you discover damage after opening. Send clear photos and/or a short video of the box exterior, interior packaging, and any damaged components to our support team.
  • Retain all original packaging until you have fully inspected the bike and confirmed it is in perfect condition. Packaging is required for any carrier damage claim or return.
⚠  Please note: Damage that occurs during shipping is handled by the carrier and is not covered under the Silver Lake Cycles Warranty Policy. However, we will assist you in filing a carrier claim and resolving the situation as quickly as possible.

Tracking Your Order

Once your order is dispatched, you will receive an automated email containing your tracking number and a direct link to the carrier's tracking page. You can also log into your Silver Lake Cycles account at any time to view the current status of your order.

Tracking not updating? For orders shipped from our overseas warehouse, tracking information may not appear in the FedEx / UPS system until the package arrives in the destination country and clears customs. This is normal and does not mean your order is lost. If you have not received a tracking update within 5 business days of your dispatch confirmation, please contact our support team.

Common Shipping Questions

Can I change my shipping address after placing an order?
Address changes may be possible if your order has not yet been dispatched. Please contact our team as soon as possible at our contact page. Once a shipment is with the carrier, address changes are at the carrier's discretion and may incur a fee.
Do you ship to PO Boxes?
Due to the size and weight of e-bikes, we are unable to ship to PO Boxes. A full residential or commercial street address is required for all e-bike orders. Accessories may ship to PO Boxes in some cases — please contact us to confirm.
What happens if I miss my delivery?
The carrier will typically make up to three delivery attempts before returning the package to the depot. You will receive a missed delivery notice with instructions to reschedule or collect from a local facility. If the package is returned to us, re-delivery charges may apply.
Are duties and taxes included in the shipping cost?
For orders within the United States, all applicable taxes are included at checkout. For international orders (Hawaii, Alaska, and overseas), the recipient is responsible for any import duties, customs fees, or local taxes levied by the destination country.

Questions About Your Shipment?

Our team is ready to help — whether you need a tracking update, have delivery concerns, or want to check stock availability before ordering.

Contact Us
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